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Broadband

Infobip launches MVNO offering in Europe

Tuesday 25 May 2021 | 16:20 CET | News
Cloud communications company Infobip announced its full range of CPaaS products are now available for MVNOs. To help operators manage the rising influx of customer queries driven by the pandemic, Infobip said it has introduced a range of automation features through its cloud contact centre platform Conversations and chatbot building platform Answers. Operators can use automation to answer more simple enquiries via LiveChat, WhatsApp or Facebook Messenger, for example payment requests, account balances and tariff changes. For those customer care issues that are more complex, the platform will

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Categories: Internet
Companies: Infobip
Countries: Poland / World
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