Intelecom integrates Genband's WebRTC Gateway into platform

Wednesday 28 September 2016 | 11:53 CET | News
Always wanted to know everything about the Dutch Telecoms market? Then the online Masterclass Introduction Dutch Telecom market is for you! Please enroll here!
Genband, a provider of communications products, announced that Intelecom, a provider of cloud-based contact centre products, is leveraging Genband's WebRTC Gateway (formerly SPiDR) to embed communications within Intelecom's flagship 'Contact Centre' platform. The new capabilities allow agents to interact with customers in context, helping to streamline service delivery. The first phase of deployment will replace the traditional softphones Intelecom's remote agents currently use with WebRTC clients.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed / Internet
Companies: Genband
Countries: World
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Limelight Networks unveils realtime video streaming platform

Published 13 Sep 2018 22:19 CET | World
Limelight Networks introduced what it calls the industry's first globally scalable, sub-second live video streaming platform ...

NetNordic acquires Intelecom

Published 07 Jul 2017 11:47 CET | Norway
Scandinavian systems integrator NetNordic said it is acquiring Intelecom, a provider of cloud-based and customer site ...

SK Telecom, Intel to develop WebRTC tech for IoT devices

Published 18 Aug 2016 10:37 CET | Korea, Republic of
South Korean operator SK Telecom has signed a MoU with Intel to develop real-time communication technologies for IoT devices. ...

Bruny to lead Genband Network Transformation business

Published 17 Aug 2016 16:51 CET | World
Genband announced that Steven Bruny has been named Chief Operating Officer of the company's Network Transformation Business. ...

Gamma selects Genband Session Border Controllers

Published 04 May 2016 16:47 CET | United Kingdom
UK business communications provider Gamma has selected Genband Session Border Controllers to support its SIP Trunking Service. ...

Vidyo WebRTC products enable download-free conferencing

Published 15 Apr 2016 13:54 CET | World
Videoconferencing company Vidyo has released new WebRTC products that allow participants to join Vidyo meetings from web browsers ...

Cellact leverages HLR/AuC platform from Genband

Published 21 Feb 2016 11:33 CET | United States
Communications software company Genband announced it is providing Cellact Communication, a MVNO which specialises in ...

Telenor Sweden, Intelecom develop customer service product

Published 02 Oct 2014 12:09 CET | Sweden
Telenor Sweden said it has launched a cloud-based customer service product for its corporate clients, developed in conjunction ...

Calendar   /   Industry Events

19 Oct Capacity Europe 2020
21 Oct Ericsson Q3 2020
21 Oct Telenor Q3 2020
21 Oct DNA Q3 2020
21 Oct Netgear Q3 2020
21 Oct Crown Castle Q3
21 Oct Telia Q3 2020
21 Oct Verizon Q3 2020
21 Oct Profile: Budget Alles-in-1
22 Oct Verimatrix Q3 2020
22 Oct Econocom Q3 2020
22 Oct AT&T Q3 2020
22 Oct Limelight Networks Q3 2020
22 Oct Nordic Entertainment Q3 2020
22 Oct Intel Q3 2020
22 Oct STMicroelectronics Q3 2020
22 Oct VeriSign Q3 2020
22 Oct Rogers Q3 2020
23 Oct Doro Q3 2020
23 Oct Orange Belgium Q3 2020
23 Oct Airtel Africa H1 results
26 Oct Harmonic Q3 2020
26 Oct Alphabet Q3 2020
26 Oct Twilio Q3 2020
26 Oct CCW Europe 2020
27 Oct Microsoft fiscal Q1
27 Oct A10 Networks Q3 2020
27 Oct Juniper Networks Q3 2020
27 Oct Siminn Q3 2020
27 Oct Telefonica Brasil Q3 2020
::: More Calendar Items