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Broadband

Intelecom integrates Genband's WebRTC Gateway into platform

Wednesday 28 September 2016 | 11:53 CET | News
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Genband, a provider of communications products, announced that Intelecom, a provider of cloud-based contact centre products, is leveraging Genband's WebRTC Gateway (formerly SPiDR) to embed communications within Intelecom's flagship 'Contact Centre' platform. The new capabilities allow agents to interact with customers in context, helping to streamline service delivery. The first phase of deployment will replace the traditional softphones Intelecom's remote agents currently use with WebRTC clients.

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Categories: Fixed / Internet
Companies: Genband
Countries: World
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