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General

Internet access generates 39% of Ecuador customer complaints

Tuesday 22 April 2014 | 04:56 CET | News
Ecuador's Superintendency of Telecommunications (Supertel) said it received 8,756 complaints, inquiries and suggestions from customers from 1 to 31 March this year. Complaints made up 64.93 percent of the total at 4,015. Of the overall complaints received, the regulator resolved 2,607 and 1,408 others are still pending. Customers mainly complained about value-added services (internet access) which accounted for 39.2 percent of the overall number of customer complaints in March, followed by fixed telephony services (31.2%) and mobile telephony services (20%).

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Categories: General
Countries: Ecuador
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