0
Broadband

Internet users still unhappy with advertised speeds - survey

Monday 4 February 2013 | 11:01 CET | News
Almost 9 out of 10 (89%) UK internet users believe that major broadband ISPs are still misleading customers with their advertising practices, especially in regards to service speed and pricing, according to a survey by ISPreview.co.uk. Broadband customers cited speed/performance (75%) as the area ISPs will mislead the public about most; followed by price (12.8%), reliability (6.8%) and support (5.2%). The survey also found that 97 percent of customers want the Advertising Standards Authority (ASA) to be given more power to punish repeat offenders.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: Internet
Countries: United Kingdom
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Some 65% of Britons unhappy with broadband provider - survey

Published 29 Dec 2014 14:41 CET | United Kingdom
Some 65 percent of UK consumers are unhappy with their current broadband provider, according to an online survey of 1,363 readers ...

Which? seeks tighter broadband speed advertising guidelines

Published 17 Nov 2014 10:38 CET | United Kingdom
UK consumer protection organisation Which? is calling for tighter guidelines on broadband advertising as the current speeds ...

US internet users receive download speeds advertised

Published 18 Feb 2013 09:23 CET | United States
US internet users generally receive the download speeds that companies advertise, with fibre and satellite connections frequently ...