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General

Italian regulator publishes telesales guidelines

Tuesday 6 October 2015 | 09:53 CET | News
Italian communications watchdog AgCom has published a new set of guidelines to regulate the often misleading telesales procedures used by telecoms companies. AgCom's "Guidelines for the conclusion of contracts by telephone for the provision of electronic communications services" sets a series of standard rules to be adopted by telephone operators, starting with the need to state on behalf of which company they are calling. If the consumer agrees to sign a new contract, the operator is required to send a paper copy by post unless the customer specifically consents to receive it via email or

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Categories: General
Companies: 3 Italia / Agcom / Sky Italia
Countries: Italy
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