0
General

Italy's Agcom publishes new rules to rein in excessive penalty fees

Monday 5 November 2018 | 08:45 CET | News
Italy's communications regulator Agcom has published new guidelines designed to give consumers greater protection when they decide to withdraw from a contract or change operator. Under the new rules, operators can still charge withdrawal costs to users cancelling a telecommunications or TV services contract but those withdrawal costs cannot exceed the monthly average fee paid by the user. In addition, the refund of any discounts applied must be fair and proportionate to the value of the contract and the duration of the corresponding promotion.

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Countries: Italy
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Iliad preparing to challenge 5G spectrum extension - report

Published 02 Nov 2018 11:05 CET | Italy
Iliad Italia is prepared to challenge the country's communications regulator Agcom if it finally grants a 6-year extension to ...

Vivendi's Mediaset trust challenges AGM decisions

Published 29 Oct 2018 09:18 CET | Italy
The trust that holds the majority of Vivendi's stake in Mediaset has filed a legal complaint against the decision to bar it from ...

Vivendi no longer 'dominant' influence at Telecom Italia

Published 25 Oct 2018 16:12 CET | Italy
French media group Vivendi no longer has de facto control of or a dominant influence over Telecom Italia (TIM) according to a ...

Italy's Agcom ordered to remedy Persidera, Europa TV frequency allocation

Published 23 Oct 2018 13:59 CET | Italy
Italy's Council of State has ordered communications regulator Agcom to remedy the unfair distribution of DTT frequencies in 2009 ...

Italian operators concerned over possible 30% MTR cut

Published 21 Sep 2018 14:07 CET | Italy
Italian communications regulator Agcom is set to discuss a possible 30 percent cut in mobile termination rates (MTRs) at a ...

Italian operators facing portability backlog since Iliad launch - report

Published 31 Aug 2018 09:26 CET | Italy
Italian operators are struggling to meet portability requirements in view of the sheer numbers of users switching contracts ...

Italian regulator to probe TIM 'client winback' practices

Published 06 Aug 2018 08:57 CET | Italy
Italy's communications regulator Agcom has announced the launch of an investigation leading to a possible fine into whether or ...





Calendar   /   Industry Events

18 Feb Magyar Telekom Q4 2019
18 Feb Hrvatski Telekom Q4 2019
18 Feb Ceva Q4 2019
18 Feb TiVo Q4 2019
18 Feb Vonage Q4 2019
18 Feb Smartone H1 results
19 Feb Dish Network Q4 2019
19 Feb OTE Q4 2019
19 Feb Spark H1 results
19 Feb Technicolor Capital Markets Day
19 Feb Telefonica Brasil Q4 2019
19 Feb Ribbon Communications Q4 2019
19 Feb Gilat Satellite Networks Q4 2019
19 Feb Analog Devices fiscal Q1
19 Feb Telefonica Deutschland Q4 2019
19 Feb Deutsche Telekom Q4 2019
19 Feb CyrusOne Q4 2019
19 Feb Future Generation Optical Transport Networks Summit 2020
20 Feb Axiata Q4 2019
20 Feb Starhub Q4 2019
20 Feb Windstream Q4
20 Feb Interdigital Q4 2019
20 Feb Consolidated Communications Q4 2019
20 Feb Commscope Q4 2019
20 Feb Bouygues Q4 2019
20 Feb SBA Communications Q4 2019
20 Feb Intelsat Q4 2019
20 Feb Liberty Latin America Q4 2019
20 Feb Telefonica Q4 2019
20 Feb OTE EGM
::: More Calendar Items