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IT

Jazz to enhance contact centres with Afiniti's AI customer experience systems

Monday 21 October 2019 | 15:23 CET | News
Pakistan operator Jazz  and Afiniti, a multinational advanced analytics company, have partnered to implement Artificial Intelligence (AI) systems in customer service contact centres across the country. Jazz will use Afiniti's AI powered contact centre technology to optimize call outcomes at its own customer service contact centres. By analyzing call histories and other CRM data, Afiniti's algorithm can predict patterns of interpersonal behavior and match callers with the Jazz contact centre agents best equipped to serve them.  

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Categories: Internet / IT
Companies: Jazz
Countries: Pakistan
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