0
General

Mexico's 'Soy Usuario' platforms receives 52,000 complaints in 4 years

Monday 8 July 2019 | 12:16 CET | News
Mexico's Federal Telecommunications Institute (IFT) said the 'Soy Usuario' online consumer platform it runs with consumer protection agency Profeco has received 52,569 complaints about telecom services since it launched exactly 4 years ago. Nearly 9 in 10 (87.5%) of the complaints have been resolved, 1.1 percent are still being processed while the remaining 11.4 percent weren't followed up by users for a number of reasons.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: IFT
Countries: Mexico
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Mexican telecom consumer complaints down 15% in Q4

Published 04 Mar 2021 12:13 CET | Mexico
Mexico's Federal Telecommunications Institute (IFT) said the 'Soy Usuario' online consumer platform it runs with consumer ...

Mexican watchdog unveils new multi-plan comparison tool

Published 08 Sep 2020 12:19 CET | Mexico
Mexico's Federal Telecommunications Institute (IFT) has activated a new online tool that aggregates its existing comparison ...

Mexico's IFT and Profeco launch contract comparison tool

Published 05 Jun 2020 12:06 CET | Mexico
Mexico's Federal Telecommunications Institute (IFT) has teamed up with consumer protection agency Profeco to launch a new online ...

Mexico's IFT suspends non-essential activities until 17 April

Published 30 Mar 2020 13:59 CET | Mexico
Mexico's Federal Institute of Telecommunications (IFT) has confirmed the temporary suspension of all its non-essential activities ...

Telefonica Mexico to pay out MXN 5 mln compensation following Profeco class action

Published 27 Nov 2019 11:06 CET | Mexico
Telefonica Mexico has announced an agreement with consumer protection agency Profeco to pay damages to 40,293 postpay customers ...

Mobile services account for nearly 6 in 10 Mexican telecom complaints in Q1

Published 23 May 2019 11:04 CET | Mexico
Mexico's 'Soy Usuario' online consumer platform received a total of 4,529 complaints in the first quarter of 2019, down from ...

Mexican telecom complaints fall slightly in Q4

Published 01 Mar 2019 14:27 CET | Mexico
Mexico's 'Soy Usuario' online consumer platform received a total of 5,034 complaints in the final quarter of 2018, down from ...

Mexican telecom complaints double in Q3

Published 05 Dec 2018 11:43 CET | Mexico
Mexico's 'Soy Usuario' online consumer platform received a total of 5,855 complaints in the third quarter of 2018, nearly double ...

Nearly 3,000 use Mexican consumer complaints tool in Q2

Published 25 Sep 2018 11:42 CET | Mexico
Mexico's 'Soy Usuario' online consumer platform received a total of 2,892 complaints in the second quarter of 2018, slightly down ...

Mexican telecom complaints up 8% in Q1

Published 19 Jun 2018 11:30 CET | Mexico
Mexico's 'Soy Usuario' online consumer platform received a total of 3,108 complaints in the first quarter of 2018, up 7.7 percent ...





Calendar   /   Industry Events

22 Apr Orange Q1 2021
22 Apr Tele2 Q1 2021
22 Apr AT&T Q1 2021
22 Apr Intel Q1 2021
22 Apr VeriSign Q1 2021
22 Apr Snap Q1 2021
22 Apr Nordic Entertainment (NENT) Q1
22 Apr FCC meeting
23 Apr Telia Q1 2021
25 Apr Vodafone Qatar Q1 2021
26 Apr SBA Communications Q1 2021
27 Apr Siminn Q1 2021
27 Apr Alphabet Q1 2021
27 Apr AudioCodes Q1 2021
27 Apr Mediaset FY results
27 Apr Juniper Networks Q1 2021
27 Apr Sequans Q1 2021
27 Apr Corning Q1 2021
27 Apr Calix Q1 2021
27 Apr A10 Networks Q1 2021
27 Apr Microsoft fiscal Q3
27 Apr A1 Telekom Austria Q1 2021
27 Apr America Movil Q1 2021
27 Apr F5 Networks fiscal Q2
28 Apr Yandex Q1 2021
28 Apr SK hynix Q1
28 Apr MaxLinear Q1
28 Apr Oooredoo Q1 2021
28 Apr ZTE Q1 2021
28 Apr Ribbon Communications Q1 2021
::: More Calendar Items