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Wireless

Millenials use more online, chat tools for customer service

Thursday 28 April 2016 | 22:45 CET | News
Mobile customers in Canada, and most particularly Millennials (born 1982-1994), are increasingly contacting customer service online and using chat tools to contact their carriers, a shift in customer care preferences that has helped improve satisfaction, according to JD Power. The study showed mobile customer care satisfaction rising to 738 from 715 in 2015 on a 1,000-point scale, after measuring mobile customer perception of carrier performance and looking at at four factors, namely phone customer service representative (CSR), in-store service, online service, and phone automated response

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Categories: Mobile & Wireless
Companies: Bell Mobility / CSR / Fido / Rogers Wireless / SaskTel / Telus / Videotron / Virgin Mobile / Wind Mobile
Countries: Canada
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