0
Wireless

Mobile customers using online self-service more satsified

Thursday 9 May 2013 | 20:17 CET | News
For the first time, satisfaction is notably higher among mobile customers in Canada who use online self-service channels for both service and sales issues than among those who use the traditional call centres and in-store channels according to a new study from J.D. Power & Associates. Overall customer satisfaction with the online sales experience is 737 (on a 1,000-point scale), a 46-point increase from 2012, while satisfaction with online customer care is 699, up 14 points. Among those who choose online self-service, 34 percent use their carrier's online chat feature, up 9 percent. Overall

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Apple / BlackBerry / Koodo Mobile / Samsung / SaskTel / Telus / Virgin Mobile
Countries: Canada
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Canadian phone buyer satisfaction best at electronics stores

Published 13 May 2016 14:35 CET | Canada
Canadian customers' satisfaction with mobile phone purchases is higher at speciality electronics retailers and carrier-branded ...

Apple, Samsung: de wedloop in retail

Published 24 Mar 2014 16:17 CET | Netherlands
Apple en Samsung zijn gezworen concurrenten in de markt voor mobiele apparaten. Hoewel beide bedrijven qua distributie sterk ...

Chat function improves overall satisfaction of mobile users

Published 02 Aug 2013 09:03 CET | United States
Satisfaction with mobile carriers' customer care service has increased to its highest level since 2009, as the online channel, ...

US fixed business users more satisfied with bundled offers

Published 14 Jun 2013 09:54 CET | United States
Overall satisfaction with their telecommunications service provider is higher among business wireline customers who bundle their ...

Satisfaction among wireless business customers increases

Published 30 May 2013 20:35 CET | United States
Overall satisfaction in both the very small business segment and the small/medium size business segment is significantly higher ...

Mobile network quality gap narrows in Australia

Published 19 Apr 2013 00:54 CET | Australia
Compared with last year, the gap in mobile network quality performance between the highest- and lowest-ranked carriers in ...





Calendar   /   Industry Events

22 Jan European 5G Conference
23 Jan TE Connectivity fiscal Q1
23 Jan Adtran Q4 2018
23 Jan Comcast Q4 2018
23 Jan TMT Finance Asia
24 Jan Crown Castle Q4 2018
24 Jan Digi Q4 2018
24 Jan STMicroelectronics Q4 2018
24 Jan Rogers Communications Q4 2018
25 Jan Telia Q4 2018
25 Jan Vodafone Group fiscal Q3
25 Jan Ericsson Q4 2018
27 Jan Grameenphone Q4 results
28 Jan Dtac Q4 2018
28 Jan Cisco Live 2019
29 Jan Juniper Networks Q4 2018
29 Jan Extreme Networks fiscal Q2
29 Jan Corning Q4 2018
29 Jan 8x8 Q3 fiscal 2019
29 Jan O2 Czech Republic Q4 2018
29 Jan Verizon Q4 2018
29 Jan TowerXchange MENA Meetup 2019
::: More Calendar Items