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Wireless

NRW consumer watchdog finds mobile shops falling short on customer info

Friday 15 March 2019 | 15:29 CET | News

Mobile phone retailers in North Rhine-Westphalia do not inform customers properly of all the details of service tariffs and their costs in the vast majority of cases, according to a survey by the consumers association in the state. In 91 percent of cases, information was not given even upon request, and only in 28 percent of cases did the shops provide a product fact sheet.

The survey was carried out randomly by 59 consumers associations centres with 301 calls. Moreover, representatives of the associations personally visited the shops of the major mobile phone companies. Only two shops provided fact sheets about products and nine out of ten retailers refused to do so even upon request.



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Categories: Mobile & Wireless
Countries: Germany
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