MultiChoice Ghana opens customer service office in Kumasi City Mall

Thursday 7 December 2017 | 11:04 CET | News

MultiChoice Ghana has opened an office to serve DStv and GOtv subscribers in Kumasi and its environs. The new office is located in the Kumasi City Mall, at Asokwa in Kumasi. Cecil Sunkwa Mills, its general manager, says the modern office is intended to give subscribers a one-stop service point with greater convenience.  

The office has Qmatic software to manage customer flow and reduce total waiting time. Customers will be able to get services including payment of subscriptions, package upgrades and downgrades, decoder diagnostics, customer care support, software upgrades, replacement of faulty decoders, consumer education (self-help service techniques), installation services and purchase of accessories.

Currently, there are MultiChoice Ghana offices in Tamale, Tema, Takoradi, Kumasi and Accra with over 300 dealers, agents and installers spread all over the country.

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