Nkom orders Broadnet to fix discrepancies amid security concerns

Thursday 14 September 2017 | 12:48 CET | News
Update: 15 September 2017 | 12:06 CET

Norwegian communications regulator Nkom said Broadnet must rectify discrepancies that it has found while monitoring it for any breaches of the laws on electronic communications or security. Nkom sent a warning to the fixed line operator in December 2016 regarding its decision to outsource some operations to Indian firm TechMahindra. Broadnet’s customers include Norway’s emergency network, Nodnettet. Broadnet has until 04 October to respond.

Broadnet announced in August that it would be taking staff outsourced to Tech Mahindra back in house on 01 September, on security grounds. Nkom says it found vulnerabilities in the contract, mostly related to operating Broadnet’s core network.

The regulator said it carried out the monitoring in the second quarter of 2017 and looked at several problems with contract out IT services to other countries. It had already warned Broadnet in January that it had found discrepancies in its routine security processes. The operator said those were to do with customer access to IT systems.

Broadnet said it would go through Nkom's preliminary report and request thoroughly, and intended to respond by the deadline. The operator said it has already rectified some of the matters highlighted, such as bringing IT and network operations back to Norway from 01 September.

Broadnet said it had been the one to take the initiative to declare a discrepancy from its own routine processes on 06 January, and there had been no effect on network operations. Broadnet it could not go into the details of the notification from Nkom.

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