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General

Nokia updates customer care portfolio with machine learning

Thursday 17 November 2016 | 11:00 CET | News
Nokia has announced updates to its Motive Customer eXperience Solutions (CXS) software portfolio, using machine learning capabilities to help communications service providers reduce costs and improve customer experiences. The company's Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 now use machine-learning algorithms developed by Nokia Bell labs, with Nokia claiming that the new capabilities dramatically improve the detection, troubleshooting and resolution of subscriber issues.

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Categories: General
Companies: Nokia
Countries: World
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