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Broadband

Northstar Home adopts remote customer engagement with 8x8

Monday 6 April 2020 | 07:44 CET | News
8x8 announced US home security service provider NorthStar Home deployed the 8x8 X Series cloud communications and contact centre platform to enable its contact centre agents and employees to work remote in support of more than 60,000 customers nationwide. In order to comply with recent shelter in place directives due to the Covid-19 pandemic, NorthStar Home needed to quickly transition employees, primarily used to working in the office, to staying safe, productive and responsive at home without sacrificing customer service and support.

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Categories: Fixed
Companies: 8x8
Countries: United States
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