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General

Nos leads in complaints received by Portuguese regulator

Wednesday 27 May 2015 | 10:54 CET | News
Portugal's National Communications Authority (Anacom) received 78,239 complaints in 2014, 8.9 percent more than in the previous year. Most complaints, 66,017, regarded electronic communication services (84.4% of the total), and these increased 13.4 percent over the previous year. Nos was the most complained about provider during the period under review, with 2.67 complaints per thousand customers. Vodafone was the least complained about provider with 1.16 complaints per thousand customers. Issues related to contracts are the most common complaint (54.2%), as well as problems related to sales

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Categories: General
Companies: Anacom / NOS / Vodafone Portugal
Countries: Portugal
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