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O2 Czech Republic fined for aggressive business practice

Tuesday 14 November 2017 | 15:09 CET | News

Czech regulator CTU has decided that O2 Czech Republic applied aggressive business practices by charging for data services that the customer had not ordered. When a vendor requests a consumer to pay for a service he has not ordered, it is always an aggressive business practice. A customer complained about the amount of CZK 511, which O2 requested for 2 MB of downloaded data, even though the customer did not order this service and even blocked his internet connection. CTU punished the operator for this particular offence with a fine of CZK 60,000.

In its monthly monitoring report, the CTU also reported that operators continued to change their business conditions in October following an amendment to the Electronic Communications Act. O2 Family and Nordic Telecom have adjusted the provisions on the length and the course of the notice period in their general conditions.

The monitoring report also highlights the obligation of ISPs to include in the contract and publish clear and comprehensible information on the minimum, normally available, maximum and advertised download and upload speed of the internet access services in the case of fixed networks, or on the estimated maximum and advertised download and upload speed of the internet access services in the case of mobile networks.



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