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General

Ofcom releases guidance on mid-contract price rises

Wednesday 23 October 2013 | 12:10 CET | News
UK regulator Ofcom has set out a Guidance, stating that consumers and small businesses should be able to exit their landline, broadband or mobile contract without penalty if their current monthly deal goes up in cost. The Guidance will go into effect in three months and will apply to any new landline, broadband, and mobile contracts. The Guidance tells providers how to interpret and apply current telecoms sector rules in relation to price increases during fixed-term contracts. Ofcom is also confirming the cancellation rights it expects providers to give consumers following price increases.

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Categories: General
Companies: Ofcom
Countries: United Kingdom
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