0
Broadband

Ofcom research shows 8 in 10 broadband users satisfied with service

Thursday 3 May 2018 | 11:07 CET | News
A total of 8 out of 10 (80%) of UK broadband customers are satisfied with their service, and 15 percent have a reason to complain about the service, according to new research released by Ofcom. 

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Internet
Companies: EE / Sky / TalkTalk / Virgin Media
Countries: United Kingdom
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

TalkTalk customers less likely to be satisfied with broadband service - Ofcom

Published 30 Apr 2019 11:14 CET | United Kingdom
The latest broadband and phone customer satisfaction report from Ofcom show that 83 percent of UK broadband customers are ...

Vodafone receives most broadband, landline complaints - Ofcom

Published 30 Jan 2019 22:51 CET | United Kingdom
The latest telecoms and pay-TV complaints data from UK regulator Ofcom shows that Vodafone is the most-complained about provider ...

Over third of UK homes receive broadband speeds under 10 Mbps - research

Published 29 Nov 2018 11:21 CET | United Kingdom
New research from price comparison website Moneysupermarket shows that more than one third (37%) of UK homes, equal to 10.1 ...

TalkTalk receives most broadband, landline complaints - Ofcom

Published 09 Nov 2018 10:42 CET | United Kingdom
TalkTalk is the most complained about broadband and home phone provider, according to the latest quarterly telecoms and pay-TV ...

Zen, Plusnet top MSE broadband customer satisfaction survey

Published 10 Sep 2018 15:17 CET | United Kingdom
UK ISP Zen Internet has been voted top for broadband customer service by readers of the Money Saving Expert (MSE) website. The ...

UK household monthly communications spend falls 1.2% in 2017 - Ofcom

Published 02 Aug 2018 22:08 CET | United Kingdom
The latest UK Communications Market Report (CMR) from Ofcom shows that average monthly household spend on communications services ...

UK homes suffer 60 million internet outages each month - research

Published 06 Jun 2018 11:28 CET | United Kingdom
UK households are experiencing 60 million internet outages, or significantly lower speeds, each month, with 70 percent of homes ...

Most UK broadcasters meet, exceed accessibility targets - Ofcom

Published 24 May 2018 10:56 CET | United Kingdom
UK regulator Ofcom has published a report on the accessibility of broadcast and on-demand services for 2017, showing that almost ...

TalkTalk unveils new advanced Wi-Fi Hub for customers

Published 21 May 2018 11:53 CET | United Kingdom
UK broadband provider TalkTalk is rolling out a new advanced Wi-Fi Hub for customers offering faster speed, enhanced ability to ...

Broadband, mobile customers could get better value for money - Ofcom

Published 18 May 2018 10:52 CET | United Kingdom
Most UK consumers are getting value from their phone and broadband services overall, but their are areas where they could get ...

TalkTalk identifies most common online scams

Published 10 May 2018 14:11 CET | United Kingdom
UK ISP TalkTalk has partnered with Action Fraud to identify the most common online scams as part of its 'Beat the Scammers' ...

Brits prefer using smartphones for web browsing - Ofcom study

Published 09 May 2018 14:12 CET | United Kingdom
Ofcom's second Consumer Mobile Experience report shows that UK consumers see using a smartphone for web browsing as more ...

Average UK download speeds increase 28% to 46.2 Mbps - Ofcom

Published 09 May 2018 13:58 CET | United Kingdom
Average broadband download speeds in the UK have increased by 28 percent to 46.2 Mbps over the previous 12 months, according to ...

Ofcom publishes digital infrastructure services guidance

Published 09 May 2018 10:07 CET | United Kingdom
UK regulator Ofcom has published interim guidance on the application of the new Network and Information Systems Regulations 2018 ...

Ofcom investigates EE early termination charges

Published 08 May 2018 11:02 CET | United Kingdom
UK regulator Ofcom has decided to open an investigation into EE's early termination charges. It will investigate whether the ...

GiffGaff, Tesco have best mobile customer satisfaction - Ofcom

Published 03 May 2018 11:14 CET | United Kingdom
New research from Ofcom shows that UK mobile customer satisfaction is generally high, with 9 in 10 (91%) customers satisfied with ...

Smartphones continue to drive UK adult internet use - Ofcom

Published 26 Apr 2018 11:04 CET | United Kingdom
Almost all UK adults (98% of 16-24, 97% of 25-34, 96% of 35-54 year olds) use the internet, spending on average one day a week ...

Rural counties in England at a disadvantage for broadband speeds - study

Published 05 Apr 2018 13:45 CET | United Kingdom
A new study from the County Council Network shows that over two-thirds of England's counties have lower than average broadband ...

UK ISPs still failing to provide adequate speed information - Which?

Published 23 Mar 2018 10:48 CET | United Kingdom
New research from UK consumer group Which? shows that broadband providers are failing to provide customers with adequate speed ...

Brits overpaying for expired broadband, mobile deals - uSwitch

Published 31 Jan 2018 10:51 CET | United Kingdom
One sixth (15%) of UK mobile customers and one third (32%) of broadband customers have fallen out of contract, overpaying by a ...