Ofcom study finds 4G users more satisfied than 3G users

Monday 19 June 2017 | 15:48 CET | News
Mobile users on 4G networks are more satisfied than those still using 3G, according to the latest research by UK regulator Ofcom. Almost seven in ten UK mobile users (69%) are happy with their overall service, but 4G scores higher at 71 percent versus only 60 percent of 3G users satisfied. 

The research comes from Ofcom's first attempt at 'crowdsourcing' mobile service quality indicators, using an app installed by over 4,000 mobile users in the UK. The data collected in late 2016 shows that over 95 percent of mobile data downloads were successful on 4G networks and 92.4 percent over 3G. 

Unsurprisingly, the connections speeds and ping on 4G were also better than on 3G, but Wi-Fi was faster than both types of cellular networks when using YouTube and Chrome. When using apps, 4G consumers were connected to Wi-Fi 69 percent of the time. Around two-thirds (65%) of the remaining time on cellular networks was spent on 4G, 30 percent on 3G and 5 percent on 2G.

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