0
General

Oi launches AI customer relationship platform

Tuesday 16 July 2019 | 12:38 CET | News
Brazilian operator Oi will launch this month a new artificial intelligence platform named Joice, with the promise of improving operational efficiency and simplify the relationship with its customers, reports O Globo. The goal is to reach 1.5 million customer appointments per month. The project was done in partnership with IBM. 

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: Oi
Countries: Brazil
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Oi and MediaKind team up to offer advanced entertainment in Brazil

Published 09 Apr 2019 15:07 CET | Brazil
Brazilian operator Oi has expanded its partnership with MediaKind to offer multiscreen entertainment to its customers. The ...

Oi expands portfolio of digital services for smart cities

Published 25 Mar 2019 16:35 CET | Brazil
Brazilian operator Oi is expanding its portfolio of digital services for smart cities by providing special surveillance projects ...

Oi surpasses 110,000 fibre internet customers

Published 20 Feb 2019 14:21 CET | Brazil
Brazilian operator Oi has surpassed 110,000 customers of its Oi Fibra service, which offers internet with speeds of up to 200 ...

Oi gets new director of Products, Mobility and Content from TIM

Published 18 Feb 2019 12:39 CET | Brazil
Brazilian operator Oi has named Diogo Monteiro Camara as its new Director of Products, Mobility and Content. He will support the ...

Oi leads customer rejection rankings among Brazilian mobile operators

Published 17 Jan 2019 13:17 CET | Brazil
Market research conducted by NZN Intelligence has revealed that, among the major mobile operators in Brazil, Oi is the one that ...

Oi and Nokia sign network transformation agreement

Published 05 Dec 2018 16:07 CET | Brazil
Brazilian operator Oi and Nokia have signed a network transformation agreement to increase network speed and capacity and enhance ...

Oi introduces integrated services management for B2B customers

Published 14 Nov 2018 16:54 CET | Brazil
Brazilian operator Oi has introduced the Integrated Service Management platform for B2B customers to help manage security and ...