Omantel launches global network operation centre for wholesale customers

Wednesday 11 September 2019 | 14:56 CET | News

Oman operator Omantel has launched a dedicated International Network Operation Centre (INOC) in Oman. The INOC will enable Omantel to meet customer experience key performance indicators (KPIs) while troubleshooting network issues before they can impact service quality. The INOC has been deployed in response to accelerating growth in Omantel’s wholesale international customer base and expanding global network footprint.     

The INOC will act as a central point of contact for customers and partners, providing them with real-time information on end-to-end network availability and performance. INOC has a full visibility into the 20 subsea cable systems in which Omantel has invested, covering 120 locations around the world. It aims to deliver operational and customer experience excellence by ensuring 100 percent uptime of the network.

The INOC monitors international services offered by Omantel via terrestrial and submarine cable systems to guarantee smooth network operations. It has been purpose-built to resolve all network-related issues rapidly and in compliance with stipulated policies, procedures and quality standards. 

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Categories: Mobile & Wireless
Companies: Omantel
Countries: Oman
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