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Broadband

Ooredoo Oman offers contact centre management via Data2cloud

Tuesday 27 October 2020 | 10:51 CET | News
Ooredoo Oman has launched a new cloud-based contact centre management system through its Data2cloud subsidiary. Functions include phone system, skills-based intelligent call routing, Interactive Voice Response (IVR), fax, multimedia recording platform, email and web response and social media. The aim is to help businesses control communication channels and provide an all-round improved customer service. 

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Categories: Fixed
Companies: Ooredoo Oman
Countries: Oman
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