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Broadband

Openreach improves customer service performance

Monday 18 July 2016 | 15:25 CET | News
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BT's local network division Openreach has delivered a strong improvement in customer service performance. Openreach's engineers fix 84 percent of faults within two working days, compared to 67 percent when it started to publish performance data in July 2014. It now installs 93 percent of new lines on time, and has reduced the average time to get an appointment from 11 to 7 days.

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Categories: Fixed
Companies: BT / Openreach
Countries: United Kingdom
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