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Broadband

Optus fined AUD 1.5 million for misleading NBN customers

Wednesday 23 May 2018 | 09:58 CET | News
The Federal Court has ordered Optus to pay penalties of AUD 1.5 million for making misleading representations to customers about their transition from Optus' HFC network to the National Broadband Network (NBN). According to the Australian Competition and Consumer Commission (ACCC), from October 2015 to March 2017, Optus told around 14,000 of its customers that their services would be disconnected (in as little as 30 days in some cases), if they did not move to the NBN. Under the terms of its contract, Optus could not force disconnection within the timeframe it claimed.

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Categories: Internet
Companies: Australian Competition and Consumer Commission / Optus
Countries: Australia
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