0
Wireless

Optus introduces 'CX Academy' employee training project

Monday 2 September 2019 | 06:13 CET | News
Australian operator Optus has introduced 'CX Academy', the first of a several organisational strategies to improve Optus customer experience. The programme takes employees through a series of customer experience [CX] masterclasses designed boost experience outcomes for customers.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Optus
Countries: Australia
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Optus offers three months free on new mobile plans in regional campaign

Published 24 Sep 2019 13:12 CET | Australia
Australian operator Optus said it's offering three months free plan fees on selected new mobile services to customers in more ...

Optus launches Traveller SIM for visitors to Australia

Published 11 Sep 2019 14:42 CET | Australia
Australian operator Optus has launched the Optus Traveller SIM for visitors travelling to Australia. The service includes 60GBs ...

Optus Business, Cisco expand Managed Cloud networking support

Published 07 Mar 2019 09:31 CET | Australia
Australian operator Optus Business and Cisco have launched an enhanced offering of Managed Cloud networking services, expanding ...

Optus to cut another 440 jobs

Published 22 Aug 2018 10:37 CET | Australia
Australian operator Optus has confirmed it will cull another 440 employees from its workforce, ABC reports. This takes total job ...

Optus starts restructuring, job cuts planned

Published 04 Apr 2016 13:24 CET | Australia
Australian carrier Optus has announced plans for a restructuring, which is expected to lead to the loss of 480 jobs. As part of ...





Calendar   /   Industry Events

04 Aug Intred Q2 2021
04 Aug Softbank fiscal Q1
04 Aug Digi International fiscal Q3
04 Aug Lumen Technologies Q2
04 Aug EA fiscal Q1
04 Aug 8x8 fiscal Q1
04 Aug Viavi Q4
04 Aug Inseego Q2 2021
04 Aug Qorvo fiscal Q1
04 Aug Roku Q2 2021
04 Aug Aferian interim results
04 Aug Liberty Latin America Q2 2021
04 Aug Smith Micro Q2 2021
05 Aug Viasat fiscal Q1
05 Aug Motorola Solutions Q2
05 Aug Tucows Q2 2021
05 Aug WideOpenWest (Wow) Q2
05 Aug Vonage Q2 2021
05 Aug DigitalBridge Q2
05 Aug Gogo Q2 2021
05 Aug CommScope Q2
05 Aug Uniti Group Q2
05 Aug OTE Q2
05 Aug FireEye Q2
05 Aug InterDigital Q2
05 Aug Switch Q2 2021
05 Aug Cogent Communications Q2 2021
05 Aug BCE Q2 2021
05 Aug Starhub Q2 2021
05 Aug United Internet Q2 2021
05 Aug Swisscom Q2 2021
05 Aug ON Semiconductor analysts meeting
05 Aug Frontier Communications investors meeting
05 Aug FCC meeting
::: More Calendar Items