Optus revamps contact centre service, launches 'Community of Experts' programme

Thursday 3 December 2020 | 08:35 CET | News
Australian operator Optus has started transforming its customer service space through the introduction of the 'Community of Experts' programme whereby within 6 months every customer will be moved into their own dedicated team. The Community of Experts are a multi-disciplinary team centred around collaborating and solving the needs of Optus' customer base with the aim of eliminating transfers to different departments.

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Categories: Mobile & Wireless
Companies: Optus
Countries: Australia
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