0
Broadband

Optus to compensate around 8,700 subs for slow NBN speeds

Monday 11 December 2017 | 07:37 CET | News
Australian operator Optus will offer remedies to more than 8,700 of its customers who were misled about maximum speeds they could achieve on certain Optus NBN plans. Acvording to the Australian Competition and Consumer Commission (ACCC), between 1 September 2015 and 30 June 2017, Optus offered NBN services to consumers advertising a range of speed plans. This included a "Boost Max" which advertised maximum download speeds of up to 100 Mbps and maximum upload speeds of up to 40 Mbps. Technical limitations on the customers' fibre to the node (FTTN) or fibre to the building (FTTB) NBN

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Internet
Companies: Australian Competition and Consumer Commission / Optus
Countries: Australia
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Only 25% of customers take up Optus' refunds for digital purchases

Published 03 Jul 2019 07:25 CET | Australia
Australia's Competition and Consumer Commission (ACCC) has urged Optus customers to check for refunds from Optus. Optus users ...

ACCC sues Optus for misleading customers about NBN migration

Published 27 Jun 2019 11:43 CET | Australia
Australia's Competition and Consumer Commission (ACCC) has started proceedings in the Federal Court against Optus Internet and ...

Telstra refunds AUD 9.3 million to 72,000 customers

Published 28 Sep 2018 07:04 CET | Australia
Australian operator Telstra has refunded AUD 9.3 million to 72,000 customers it misled in relation to its 'Premium Direct ...

Dodo, iPrimus, Commander to compensate customers for slow NBN speeds

Published 23 Mar 2018 11:33 CET | Australia
The Australian Competition and Consumer Commission (ACCC) has announced that Dodo, iPrimus and Commander have agreed to ...

iiNet, Internode to compensate customers for slow NBN speeds

Published 20 Mar 2018 06:49 CET | Australia
The Australian Competition and Consumer Commission (ACCC) has announced that internet service providers iiNet and Internode have ...

Optus quarterly profit jumps 39%

Published 09 Feb 2018 10:07 CET | Australia
Australian operator Optus posted operating revenue growth of 5 percent year-on-year to AUD 2.3 billion for the quarter ended 31 ...

Australia picks SamKnows for broadband speeds monitoring

Published 04 Dec 2017 14:05 CET | Australia
The Australian Competition and Consumer Commission (ACCC) has announced SamKnows as the successful tenderer to undertake its AUD ...

Telstra to compensate 42,000 customers for slow NBN speeds

Published 08 Nov 2017 11:55 CET | Australia
The Australian Competition and Consumer Commission (ACCC) has announced that Telstra has agreed to offer remedies to around ...





Calendar   /   Industry Events

24 Nov SD-WAN & SASE Summit
25 Nov Partner Communications Q3 2020
25 Nov Profile: Tweak
26 Nov Telekom Malaysia Q3 2020
26 Nov Axiata Q3 2020
26 Nov Megafon Q3 2020
30 Nov Zoom Video Communications Q3 2020
30 Nov NexTV Series MENA
01 Dec Hewlett Packard Enterprise fiscal Q4
01 Dec NGON & DCI World
02 Dec FTTH Conference
02 Dec Microsoft AGM
02 Dec Telia EGM
::: More Calendar Items