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General

Optus to credit customers shortchanged on prepay inclusions

Monday 5 June 2017 | 09:02 CET | News
The Australian Competition and Consumer Commission has accepted a court enforceable undertaking from Optus Mobile agreeing to compensate customers. The decision follows an investigation into concerns that Optus was providing less data than advertised to consumers. According to the ACC, the undertaking relates to three separate incidents in 2015 and 2016 where Optus decided to reduce some of the data, calls and/or texts inclusions offered with particular Prepaid products without telling affected customers.

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Categories: General
Companies: Australian Competition and Consumer Commission / Optus
Countries: Australia
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