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Orange Business Services delivers contact centre and UCC services for cargo shipping company Zim

Wednesday 1 July 2020 | 18:12 CET | News
Orange Business Services (OBS) has extended the scope of its contract with Zim Integrated Shipping, which offers cargo transportation services on global trade routes. The operator has deployed its Managed Contact Centre (MCC) product, integrating it into the Customer Relationship Management (CRM) system used by Zim across 20 contact centres. It is also providing Zim with a unified communication and collaboration (UCC) platform that delivers voice, video, web conferencing and collaboration tools.

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Categories: Internet / IT
Companies: Orange Business Services
Countries: World
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