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Orange Romania creates chatbot assistant Alex

Monday 26 November 2018 | 18:08 CET | News
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Orange Romania created from scratch a chatbot assistant named Alex, writes local paper Ziarul Financiar citing Customer Service Director Irina Matea. The robot is already dealing with simple tasks but it's hoped that in a few years time it will be able to answer harder questions that are now managed by the few hundreds of employees from the operator's customer service department. On top of that, it will provide pieces of information inside the company, thus giving people time to manage more complex activities.

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Categories: Mobile & Wireless
Companies: Orange Romania
Countries: Romania
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