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Wireless

Orange Spain tops 3 mln conversations via WhatsApp customer service channel

Thursday 4 March 2021 | 15:34 CET | News
Orange Spain said the official customer service channel it offers via WhatsApp was used for over 3 million conversations in 2020. A total of 1 million customers contacted the operator via the channel, which now accounts for 17 percent of all non-commercial queries, with 35 percent of the inquiries resolved on the spot via the Djingo chatbot.

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Categories: Mobile & Wireless
Companies: Orange Spain / WhatsApp
Countries: Spain
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