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General

Over 30,000 use Mexican consumer complaints tool

Tuesday 10 July 2018 | 12:00 CET | News
Over 33,000 Mexican consumers have used the 'Soy Usuario' online complaints platform since the country's Federal Telecommunications Institute (IFT) and consumer protection agency Profeco activated it three years ago. In a statement, the IFT said 89 percent of the complaints were successfully resolved, with Profeco providing advisory services to over 26,000 users. Nearly 39 percent of the complaints corresponded to mobile telephony, followed by 33 percent for internet services, 13 percent for fixed telephony and 11 percent for pay-TV.

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Categories: General
Companies: IFT
Countries: Mexico
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