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Wireless

Pepephone compensates users for suspending migration

Tuesday 21 July 2015 | 08:45 CET | News
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Spanish MVNO Pepephone has informed users that it will pay out compensation for the problems arising from its migration to Movistar's 4G network from that of Vodafone. The operator was forced to temporarily suspend the process when it detected that the service provided was not the same as that received by Movistar's own customers. Customers affected by the delay will be refunded 25 percent of their total call minutes from the date on which they migrated to Movistar's network up to 31 May and 25 percent of their data consumption. The refund will cost Pepephone around EUR 2 million.

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Categories: Mobile & Wireless
Companies: Movistar / Pepephone / Telefonica / Vodafone / Yoigo
Countries: Spain
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