Peru telecom complaints double in 2017 - Osiptel

Friday 9 February 2018 | 10:07 CET | News

Peru's Supervisory Agency for Private Investment in Telecommunications (Osiptel) announced that first instance customer complaints about operator services doubled to 2.73 million in the January-September 2017 period, with second instance complaints rising by a similar rate to 190,000. Expressing concern about the ability to process the complaints, Osiptel head Rafael Muente suggested the figures don’t correspond to the service received by users but to mechanisms that allowed people to make unjustified claims.

Mobile telephony complaints accounted for just over half the total, followed by 13.5 percent for pay-TV, 9.2 percent for fixed telephony and 15.6 percent for other reasons. Movistar received 64 of total complaints, followed by Claro with 27 percent, Entel with 6 percent and Bitel with 1 percent.

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