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General

Peru telecom complaints double in 2017 - Osiptel

Friday 9 February 2018 | 10:07 CET | News
Peru's Supervisory Agency for Private Investment in Telecommunications (Osiptel) announced that first instance customer complaints about operator services doubled to 2.73 million in the January-September 2017 period, with second instance complaints rising by a similar rate to 190,000. Expressing concern about the ability to process the complaints, Osiptel head Rafael Muente suggested the figures don't correspond to the service received by users but to mechanisms that allowed people to make unjustified claims.

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Categories: General
Companies: Claro / Entel / Movistar / Osiptel
Countries: Peru
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