0
General

Peru watchdog to launch user self-management tool for service issues

Monday 23 November 2020 | 11:48 CET | News
Peruvian telecommunications regulator Osiptel has approved plans to implement a computer system that will allow users to officially register any problems regarding their telecommunications services, which will then be communicated to operators so that they can provide a timely response and solution. The watchdog will set up a website and mobile app to facilitate access to the system and require companies to address the problems reported by users within a specified timeframe while recording full details of the care provided.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: Osiptel
Countries: Peru
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Peru watchdog sets up TikTok channel

Published 29 Mar 2021 15:49 CET | Peru
Peru's telecommunications regulator Osiptel said it has become the country's first watchdog to launch a dedicated channel on the ...

Osiptel orders Peruvian operators to implement digital customer service channels

Published 15 Feb 2021 11:26 CET | Peru
Peru's telecommunications regulator Osiptel has ordered the country's main operators to ensure customers have access to desktop ...

Peruvian telecom watchdog issued over PEN 117 mln in fines in 2020

Published 22 Jan 2021 11:54 CET | Peru
Peruvian telecommunications services regulator Osiptel said it handed down fines totalling PEN 117.5 million on operators in 2020 ...

Peru's Osiptel combines online tools into new mobile app

Published 24 Nov 2020 11:23 CET | Peru
Peruvian telecommunications regulator Osiptel has announced the launch of a free mobile app for Android and iOS users that ...

Peru starts register of mobile phone equipment

Published 20 Oct 2020 12:17 CET | Peru
Peruvian telecom services regulator Osiptel said it is requiring all retailers, importers, assemblers or manufacturers of mobile ...

Osiptel orders Telefonica Peru to facilitate fixed line porting and cancellations

Published 07 Oct 2020 11:49 CET | Peru
Peru's telecommunications regulator Osiptel has ordered Telefonica del Peru to take measures to facilitate the migration and ...

Peruvian telecom watchdog fines double to PEN 59 mln in H1

Published 06 Oct 2020 12:15 CET | Peru
Peruvian telecommunications services regulator Osiptel issued fines totalling PEN 59.3 million in the first half of 2020, some ...

Peru hits 7.5 mln internet homes at end of 2019

Published 30 Sep 2020 11:53 CET | Peru
There were 7.48 million Peruvian homes with access to the internet at the end of 2019, equivalent to 76.2 percent of all ...

Peru to resume blocking of 'illegal' phones this month

Published 25 Aug 2020 13:57 CET | Peru
Peruvian telecom services regulator Osiptel announced that it will resume the blocking of mobile phones reported as stolen or ...

Peru latest to propose minimum guaranteed internet speed

Published 29 Jul 2020 15:18 CET | Peru
The Peruvian parliament's Transport and Communications Committee has submitted a proposal designed to substantially increase ...





Calendar   /   Industry Events

21 Apr Ericsson Q1 2021
21 Apr Vivendi Q1 2021
21 Apr Orange Belgium Q1 2021
21 Apr Comcast Q1 2021
21 Apr Verizon Q1 2021
21 Apr Rogers Communications Q1 2021
21 Apr HKBN H1 results
21 Apr Crown Castle Q1 2021
21 Apr Netgear Q1 2021
21 Apr Elisa Q1 2021
21 Apr Proximus AGM
22 Apr Tele2 Q1 2021
22 Apr Orange Q1 2021
22 Apr Intel Q1 2021
22 Apr VeriSign Q1 2021
22 Apr Snap Q1 2021
22 Apr Nordic Entertainment (NENT) Q1
22 Apr AT&T Q1 2021
22 Apr FCC meeting
23 Apr Telia Q1 2021
25 Apr Vodafone Qatar Q1 2021
26 Apr SBA Communications Q1 2021
27 Apr Alphabet Q1 2021
27 Apr Siminn Q1 2021
27 Apr Juniper Networks Q1 2021
27 Apr AudioCodes Q1 2021
27 Apr Mediaset FY results
27 Apr Sequans Q1 2021
27 Apr Corning Q1 2021
27 Apr Calix Q1 2021
::: More Calendar Items