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Broadband

Poor customer service takes toll on telecom cos - study

Tuesday 2 February 2010 | 09:07 CET | News
Poor customer service costs Dutch companies EUR 2.4 billion annually, a study for Alcatel-Lucent unit Genesys by Datamonitor/Ovum and Greenfield Online showed. In particular, consumer product suppliers, financial service providers and telecommunications companies have experienced first hand the impact poor customer service can have on business. Adissatisfied customer who walks away, walk away with around EUR 168 more in his or her pocket. The main issues stem mainly from companies not able to adequately serve customers in the digital age. Suppliers from telephony, internet and TV are

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Categories: Fixed / Internet / Mobile & Wireless
Companies: Ovum
Countries: Netherlands
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