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General

PTS probes Telia, Halebop procedures for informing customers of contract term changes

Tuesday 20 October 2020 | 12:50 CET | News
Swedish communications regulator PTS said it is looking into the way that Telia Company and its Halebop budget mobile subsidiary inform customers of changes to contract terms, following a rising number of complaints from consumers. PTS said customers must be warned of any change at least one month before it comes into force, and that the customer has the right to cancel their contract at no charge if they do no accept the change.

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Categories: General / Mobile & Wireless
Companies: Halebop / Telia
Countries: Sweden
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