0
General

PTS sees drop in complaints of mis-marketing in Q2

Monday 18 July 2016 | 09:42 CET | News
Always wanted to know everything about the Dutch Telecoms market? Then the online Masterclass Introduction Dutch Telecom market is for you! Please enroll here!
The Swedish postal and telecoms regulator, PTS, said the most common complaint it received from telecommunications users in the second quarter of 2016 was dropped calls. It said this is the first quarter since the third quarter of 2013 that misleading marketing was not in the top ten grumbles. Most of the dropped connections were in fixed line telephony and fixed broadband.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Countries: Sweden
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Swedish telecoms complaints drop 14% in 2017

Published 27 Feb 2018 14:20 CET | Sweden
Swedish postal and telecoms regulator PTS said that the number of telecoms service complaints that it received last year fell by ...

Swedish operators step up work versus subscription mis-sales

Published 07 Dec 2016 12:05 CET | Sweden
Swedish postal and telecoms regulator PTS said the major communications operators have agreed to step up measures to tackle ...

3 Sweden denies misselling at Falun branch

Published 24 Nov 2016 11:40 CET | Sweden
3 Sweden has denied claims by Swedish Radio that it has encouraged misselling by its staff. A report on the Sveriges Radio said ...

PTS says most Q3 complaints concern number porting

Published 20 Oct 2016 12:18 CET | Sweden
Swedish postal and telecoms regulator PTS said that in the third quarter, the greatest number of complaints that it received ...

PTS publishes agenda for customer service awareness day

Published 05 Oct 2016 19:42 CET | Sweden
Swedish postal and telecoms regulator PTS has announced its agenda for the customer service awareness day that it is holding on ...

PTS holds customer service awareness day on 20 October

Published 08 Sep 2016 12:48 CET | Sweden
Swedish postal and telecoms regulator PTS and advisory service Telekomradgivarna will hold an event on 20 October for anyone ...

PTS plans meeting on civil order mobile broadband in October

Published 18 Jul 2016 09:29 CET | Sweden
The Swedish postal and telecoms regulator, PTS, said it will hold a workshop in October concerning use of mobile broadband for ...

PTS holds meeting on analogue commercial radio frequencies

Published 08 Jul 2016 12:44 CET | Sweden
Swedish postal and telecoms regulator PTS and media and broadcasting authority MPRT have issued an invitation to a meeting on 31 ...

PTS announces 700 MHz auction will start 01 December

Published 04 Jul 2016 12:51 CET | Sweden
Swedish postal and telecoms regulator PTS said it plans to start the auction for permits for spectrum in the 700 MHz band on 01 ...

PTS announces 1800 MHz auction for October

Published 04 Jul 2016 12:00 CET | Sweden
Swedish postal and telecoms regulator PTS is inviting bids in an auction for a national 2 x 5 block in the 1800 MHz band. The ...

Fewer Swedes complain of mobile interference with TV in 2015

Published 28 Jun 2016 13:53 CET | Sweden
Swedish postal and telecoms regulator PTS said complaints of interference with terrestrial television reception following the ...

PTS says misleading marketing by phone tops Q4 complaints

Published 21 Jan 2016 12:19 CET | Sweden
Swedish postal and telecoms regulator PTS said that misleading telephone marketing was the top subject of customer complaints ...

PTS says most complaints in Q2 concerned telesales

Published 07 Jul 2015 12:37 CET | Sweden
Swedish postal and telecommunications regulator PTS said the majority of the complaints it received in the second quarter of 2015 ...

Swedes complain most about lost connections

Published 20 Apr 2015 12:29 CET | Sweden
Lost connections were the biggest cause for complaint in the first quarter, according to Swedish postal and telecoms regulator ...





Calendar   /   Industry Events

19 Oct Capacity Europe 2020
21 Oct Ericsson Q3 2020
21 Oct Telenor Q3 2020
21 Oct DNA Q3 2020
21 Oct Netgear Q3 2020
21 Oct Crown Castle Q3
21 Oct Telia Q3 2020
21 Oct Verizon Q3 2020
21 Oct Profile: Budget Alles-in-1
22 Oct Verimatrix Q3 2020
22 Oct Econocom Q3 2020
22 Oct AT&T Q3 2020
22 Oct Limelight Networks Q3 2020
22 Oct Nordic Entertainment Q3 2020
22 Oct Intel Q3 2020
22 Oct STMicroelectronics Q3 2020
22 Oct VeriSign Q3 2020
22 Oct Rogers Q3 2020
23 Oct Doro Q3 2020
23 Oct Orange Belgium Q3 2020
23 Oct Airtel Africa H1 results
26 Oct Harmonic Q3 2020
26 Oct Alphabet Q3 2020
26 Oct Twilio Q3 2020
26 Oct CCW Europe 2020
27 Oct Microsoft fiscal Q1
27 Oct A10 Networks Q3 2020
27 Oct Juniper Networks Q3 2020
27 Oct Siminn Q3 2020
27 Oct Telefonica Brasil Q3 2020
::: More Calendar Items