Qatari regulator resolves about 94% of telecom consumers complaints in 2019

Wednesday 5 February 2020 | 11:16 CET | News
Qatar's Communications Regulatory Authority (CRA) resolved around 94 percent of telecom consumers' complaints received in 2019 and engaged with providers to discuss solutions. CRA said it received 1,062 complaints and 1,400 enquiries from consumers about telecom services. They were evaluated by CRA using criteria to determine their validity and it found 698 were valid complaints and 364 were invalid.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Categories: Mobile & Wireless
Companies: CRA
Countries: Qatar
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Qatari CRA and telecom operators tackle Covid-19

Published 30 Mar 2020 12:32 CET | Qatar
The Qatari Communications Regulatory Authority (CRA) has teamed up with Ooredoo Qatar, Vodafone Qatar and  Microsoft to provide ...

CRA study finds 90% of business customers satisfied with telecom services

Published 19 Mar 2020 11:24 CET | Qatar
The Communications Regulatory Authority (CRA) has published the findings of its business consumer satisfaction survey, concerning ...

CRA announces public consultation on Qatar Spectrum Outlook 2022

Published 22 Jan 2020 11:03 CET | Qatar
The Communications Regulatory Authority (CRA) is inviting interested parties and stakeholders to send their views and comments on ...

Qatar's CRA puts retail communication services regulation draft out to consultation

Published 09 Jan 2020 10:50 CET | Qatar
Qatar's Communications Regulatory Authority (CRA) has launched a public consultation on the draft regulatory framework on quality ...