Red Cross picks Broadsoft CC-One Saas for contact centre

Thursday 16 February 2017 | 16:35 CET | News
American Red Cross selected the BroadSoft Business CC-One, a cloud-based, omni-channel (voice, email, chat and social) contact centre platform. The American Red Cross' BroadSoft CC-One call centre provides service nationally and to 60 regions around the country, offering ongoing customer care to disaster-affected clients. By implementing BroadSoft CC-One, Red Cross has been able to run its call centre operations via Software-as-a-Service (SaaS) and shift to a virtual call centre model that allows volunteers from anywhere in the country to support operations thousands of miles away. The NGO

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Categories: Fixed / Internet
Companies: Broadsoft
Countries: United States
::: add a comment


Thanks for the info. What is NGO?
Michael Krupnik @ 17/2/2017 - 21:13

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