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General

Romanian telecom complaints increase in 2017

Tuesday 6 February 2018 | 16:38 CET | News
Romania's telecommunications authority Ancom received and solved 3,593 complaints from telecom and post users in 2017, up by almost 25 percent compared to 2016. The end-users were mostly dissatisfied with issues regarding the contractual relation with their communication services providers, indicating problems with the billing of these services (20 percent of the complaints received), contract termination (11 percent) and contracts agreed over the phone or online (7 percent). Most complaints, 78 percent, concerned electronic communications services.

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Categories: General
Companies: Orange Romania / Telekom Romania / Vodafone Romania
Countries: Romania
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