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Rostelecom modernises customer management with Amdocs

Wednesday 19 September 2012 | 14:00 CET | News
Russian telecommunications operator Rostelecom contracted Amdocs, a provider of customer experience systems and services, to modernise and consolidate its legacy customer management systems in order to gain a unified view of all its customer-related activities. The project, led by local systems integrator AT Consulting, will provide Rostelecom with a centralised customer management system to improve customer service levels across all its supported regions and all lines of business, while also reducing total cost of ownership. The Amdocs platform will consolidate information from existing

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Categories: General
Companies: Amdocs / Rostelecom
Countries: Russian Federation
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