0
Wireless

Samsung Romania offers nonstop support to device customers

Tuesday 16 April 2019 | 09:04 CET | News

Samsung Romania said it started providing support services through a new local call centre operated by Sykes Enterprises, the same company that offers group call centre services for Samsung in Europe, according to local paper Ziarul Financiar citing the company. Romania is among the first European countries in which this support service is launched by the South Korean company. 

The centre will offer nonstop support services for local customers who have Samsung smartphones and portable gadgets. Galaxy users will receive permanent support through the Samsung Members app and customers will be able to call a support line that is available non-stop.

The investment made in the call centre is a considerable one, consisting of additional human resources working in three shifts, 7 days a week.

Samsung users who will call their dedicated customer service number will automatically be taken over by a technical assistant who will provide answers to encountered problems or specialised help and tips on using Samsung products.



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Samsung
Countries: Romania
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Allview launches Soul X6 Xtreme smartphone

Published 19 Apr 2019 08:42 CET | Romania
Romania's Allview launched its new flagship smartphone, the Soul X6 Xtreme. The device features the AI-based vocal assistant Avi ...

Romania's smartphone market up 4% to 4.7 mln units in 2018

Published 27 Feb 2019 07:34 CET | Romania
The smartphone market in Romania rose 4 percent year-on-year to 4.7 million units in 2018 in a context in which the market ...

Vodafone Romania, Telekom accept pre-orders for Samsung Galaxy S10 phones

Published 22 Feb 2019 08:57 CET | Romania
Telekom Romania sells the Samsung Galaxy S10e, S10 and S10+ for RON 3,499 (VAT included), RON 4,299 and RON 4,799 without any ...

Telekom Romania holds smartphone promo in February

Published 18 Feb 2019 17:29 CET | Romania
Telekom Romania is holding a promotion in February during which customers can buy the the Samsung Galaxy J4 + and Samsung Galaxy ...

Samsung's Experience Store in Bucharest reopened in partnership with Avenir Telecom

Published 20 Dec 2018 16:40 CET | Romania
Samsung Electronics Romania reopened Samsung's first personalised store in Romania and Eastern Europe in partnership with local ...





Calendar   /   Industry Events

22 Apr Digi Q1 2019
22 Apr Telecompaper holiday
23 Apr Millicom Q1 2019
23 Apr Verizon Q1 2019
23 Apr Twitter Q1 2019
23 Apr China Unicom Q1 2019
23 Apr Snap Q1 2019
24 Apr F5 Networks fiscal Q2
24 Apr Brightcove Q1 2019
24 Apr Microsoft fiscal Q3
24 Apr Line Q1 2019
24 Apr STMicroelectronics Q1 2019
24 Apr Facebook Q1 2019
24 Apr Orange Belgium Q1 2019
24 Apr Netgear Q1 2019
24 Apr Tele2 Q1 2019
24 Apr Grameenphone Q1 2019
24 Apr AT&T Q1 2019
25 Apr Juniper Networks Q1 2019
25 Apr Comcast Q1 2019
25 Apr Amazon Q1 2019
25 Apr Nokia Q1 2019
25 Apr DNA Q1 2019
25 Apr Netia Q1 2019
25 Apr Rovio Q1 2019
25 Apr Dtac Q1 2019
25 Apr MobileIron Q1 2019
25 Apr Blockchain Expo Global
25 Apr AI Expo Global
25 Apr IoT Tech Expo Global
::: More Calendar Items