Samsung starts customer Service Van project in Mumbai

Wednesday 11 January 2017 | 10:54 CET | News

Samsung has launched the first phase of the ‘Samsung Goes Bharat’ project in Mumbai. The initiative is designed to bring customer services to the doorsteps of rural and semi-urban consumers. Samsung India has introduced the first batch of 10 Service Vans for Maharashtra. These vans will connect 248 Talukas across the state.

Each van, equipped with DG set and key fixtures, has a multi-skilled engineer for providing quick response and on-spot resolution of complaints, Samsung said. This customer service initiative for consumers across India was launched earlier this year and will see a total of 535 Service Vans connecting 6,000 Talukas.

To complement the service vans, over 250 service points and over 250 resident engineers have also been added nationally. These resident engineers will be located in remote areas and help reach out to Samsung’s consumers in their local areas. The new initiative takes Samsung’s tally of touch points to over 3,000. 

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