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Wireless

Simpel to radically improve customer service

Thursday 22 October 2009 | 11:44 CET | News
Dutch SIM only provider Simpel.nl has doubled the capacity of its customer services to cope with subscriber growth. Simpel wants to bring the reachability of its call centres to 95 percent. The provider has also renewed its website. The MVNO is also seeking to improve customer relations with a client panel. The provider began offering services two years ago. Simpel.nl marketing manager Vivian Buzelaar said it was high time to improve customer service. "We have not been able for some time to offer the service customers deserve. I feel that too many clients have had negative experiences with

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Categories: Mobile & Wireless
Companies: Simpel
Countries: Netherlands
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