Simpel to radically improve customer service

Thursday 22 October 2009 | 11:44 CET | News
Dutch SIM only provider Simpel.nl has doubled the capacity of its customer services to cope with subscriber growth. Simpel wants to bring the reachability of its call centres to 95 percent. The provider has also renewed its website. The MVNO is also seeking to improve customer relations with a client panel. The provider began offering services two years ago. Simpel.nl marketing manager Vivian Buzelaar said it was high time to improve customer service. "We have not been able for some time to offer the service customers deserve. I feel that too many clients have had negative experiences with

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Simpel
Countries: Netherlands
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.