0
Broadband

Skane care services use Telia contact centre platform

Wednesday 11 December 2013 | 12:22 CET | News
Telia said Skane region has been using its Telia CallGuide cloud contact centre platform to deal with calls from care clients, as part of an agreement it signed with Skane in January 2012 to provide all of the region's communications services. Since September, 375 care units in the region have been using Telia CallGuide to answer calls from care recipients, which has providing a faster response.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: Internet
Companies: Cygate
Countries: Sweden
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Telia renews comprehensive supply contract with Region Skane, worth up to SEK 4 bln over maximum 12 years

Published 02 Jul 2021 13:54 CET | Sweden
Telia Company said it has won a contract to provide the Region Skane administration with telephony services, data networks, ...

Telia Sweden extends contract with Skane county council

Published 31 Jan 2019 14:09 CET | Sweden
Telia Sweden said it has renewed its contract with the county council Region Skane, which among other things will use new ...

Cygate, Datainfo to use TeliaSonera brand

Published 23 May 2014 10:50 CET | Finland
TeliaSonera's wholly owned subsidiaries Cygate and Datainfo have started using TeliaSonera's corporate brand identity as of 22 ...

Telia provides video-conferencing to Dalarna councils

Published 19 Nov 2013 12:21 CET | Sweden
Telia said it is to provide video and internet conferencing facilities to local and county councils in Dalarna province in ...

Telia uses heat from IT equipment to warm university site

Published 15 Nov 2013 11:52 CET | Sweden
Telia said it will hold a presentation on 20 November of a new technology that can use the heat generated by servers and other IT ...

Telia brings out VPN with LTE for DataNet customers

Published 22 Oct 2013 12:54 CET | Sweden
Telia said it has brought out a VPN with LTE access for its DataNet customers. This enables its corporate subscribers to connect ...

Telia to scrap Swedish public phone booths in 2015

Published 25 Sep 2013 11:42 CET | Sweden
Telia said the last of Sweden's remaining 1,200 telephone booths will be removed in 2015, and that only 1 percent of people in ...