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Sky Italia picks ServiceMax to digitise field services

Thursday 26 March 2015 | 10:51 CET | News
Italian pay-TV company Sky Italia has reached an agreement with ServiceMax, a cloud software company devoted to managing field service personnel, to digitise all of its field service activities. The aim is to reduce service costs by 20 percent, accelerate time to service and drive field-based sales revenue. The ServiceMax field service product will be used by 1,500 service partners and 200 Sky Shop outlets to manage the dispatch of technicians, automate work orders, and enable cross sell and up sell opportunities onsite. The cloud-based apps provided by ServiceMax mean Sky Italia technicians

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Categories: Broadcast & Satellite / Mobile & Wireless
Companies: Deloitte Nederland / ServiceMax / Sky Italia
Countries: Italy
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