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General

Sonera lets customer service staff use own initiative more

Friday 25 November 2016 | 14:02 CET | News
Telia Company's Finnish arm, Sonera, said it is making its working methods more bottom-up. It is putting its staff in smaller teams, including customer service operatives. Employees are given more independence to make their own decisions, without being micro-managed.

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Categories: General
Companies: Sonera
Countries: Finland
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