South Africa consumer lobby concerned about bill shock

Monday 11 January 2016 | 10:44 CET | News
The South African National Consumer Union (Sancu) has urged consumers to be aware of their smartphone charges after receiving complaints from users with bills running over ZAR 2,000. Sancu vice-chair Ina Wilken told Fin24 that in 2015 the union received nearly 500 mobile phone-related complaints, with some being sent to the Consumer Commission. Wilken said the big issue is exceeding bundles. Wilken said smartphones have the ability to devour huge quantities of data when performing certain functions, and this can easily exceed the amount of data provided for in monthly contracts. When this

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Categories: Mobile & Wireless
Countries: South Africa
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